PREMISES

These terms and conditions govern the use of AskLawyer's website, products and services. By visiting our Platforms or using any of our products or services, you agree and consent to our Terms & Conditions as well as your personal information being used and disclosed in the manner set out in this Privacy Statement.

PRIVACY STATEMENT

To assist you in the best possible way, when you use our Platforms, certain information is collected by us automatically such as your browser type and IP address, may be through the use of cookies or analytics services. We may collect personal data directly from you to provide our products or services when you use our Platforms, contact us by telephone, by email or in person. We may also collect personal information from third parties who you have authorized to provide your personal information to us. We will combine the information that we collect automatically from you with any other information that you collect directly from you or about you. We also collect and store certain personal information as set out below. You do not have to provide your personal information to us, but if you do not provide certain information, we will only be able to provide limited products and services to you. This Privacy Statement applies even if you requested any of our products or services via a third party.

USE OF DATA
We use the information provided in the following ways:
- To fulfill our agreement with you and/or dealing with your product or service request, or contacting you if there is a problem with your request; - To personalize the look and feel of our Platforms and our communications with you, so as to align with preferences you may have told us about or which we have inferred from your use of our Platforms, market research and, (where you have agreed to this) via social media and networks; - To answer any queries which you may send to us by email or other forms of communication, and we may keep a record of these contacts including call recordings (to the extent permitted by applicable law); - In order to conduct customer satisfaction surveys and improve the products and services we offer or create new products and services; - To meet our legal compliance obligations or for accounting or audit purposes, including the prevention of fraud for online payments and use of loyalty schemes; - To protect our property, rights, and interests as well as the property, rights, and interests of other persons; - For legal purposes, such as to respond to a valid legal subpoena or regulatory order; - For credit checking and credit scoring purposes; - For payment process via Visa/MasterCard gateways or bank transfer; - For crime prevention and detection.

SENSITIVE PERSONAL DATA
We do not generally collect information about sensitive personal data including data about an individual's health and religion and other categories of personal data which are closely protected but where we do to best assist you in your product or service request, we seek to minimize the collection and use of it and you agree that you have voluntarily provided that information to us and that you consent (on your behalf and on behalf of those you are asking our products or services for) for us to use that information to provide you with these products or services.

DATA CHECK, MODIFICATION OR DELETION
Accordingly with italian Privacy laws, you may ask any time to check which data is collected and/or stored regarding you or those you are legal representative and ask its modification or deletion by submitting specific request by letter or email at customer.care[@]asklawyer.eu including your ID card or passport copy. We'll take action asap.

TO WHOM WE DISCLOSE YOUR PERSONAL INFORMATION
We may disclose information about you to our employees, agents, third parties and/or lawyers in execution of the task entrusted to us with the purchase of our products and services, now or in the future. For operational reasons, we may also transfer personal information to service providers who help us manage our systems and processes, and to deliver our products or services to users. These may include, not limited to: banks and payment card verification providers, our data warehouse and customer relationship management centre.

RETENTION
We keep records for as long as required to assist you, and where we are required to by law or for records purposes. We also retain your information to make your future interactions with us convenient and to personalize the products, services and communications with you.

CONSENT
By choosing to provide us with your personal information you are consenting to its use in accordance with the principles outlined in this Privacy Statement. We and other members of our Team may contact you by any medium in order to provide you our products or services as well as information about additional offers, products, services or events that we believe may be of interest to you.

SECURITY
We take appropriate steps to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information. We invest significant resources to protect your personal information, from loss, misuse, unauthorized access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorized or unintended access that is beyond our control.

GDPR


PRIVACY POLICY
is committed to safeguarding your privacy. Contact us at if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you. Please note, by using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

DEFINITIONS
Personal Data – any information relating to an identified or identifiable natural person;
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data;
Data subject – a natural person whose Personal Data is being Processed;
Child – a natural person under 16 years of age;
We/us (either capitalized or not) – Diego Carmenati Editore and Diritto.net's Staff.

DATA PROTECTION PRINCIPLES
We promise to follow the following data protection principles:
Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request;
Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered;
Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose;
Processing is limited with a time period. We will not store your personal data for longer than needed;
We will do our best to ensure the accuracy of data;
We will do our best to ensure the integrity and confidentiality of data.

DATA SUBJECT'S RIGHTS
The Data Subject has the following rights:
Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed;
Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered;
Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete;
Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records;
Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data;
Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing;
Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you;
Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another;
Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us;
Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages;
Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

DATA WE GATHER
Information you have provided us with: This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address;
Information automatically collected about you: This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged;
Information from our partners: We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners below;
Publicly available information: We might gather information about you that is publicly available.

HOW WE USE YOUR PERSONAL DATA
We use your Personal Data in order to:
provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services;
communicating and interacting with you; and notifying you of changes to any services;
enhance your customer experience;
fulfill an obligation under law or contract;
track analytics of traffic on the website and provide advertising.

WE USE YOUR PERSONAL DATA ON LEGITIMATE GROUNDS AND/OR WITH YOUR CONSENT
On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:
to identify you;
to provide you a service or to send/offer you a product;
to communicate either for sales or invoicing;
track analytics of traffic on the website and provide advertising.
On the ground of legitimate interest, we Process your Personal Data for the following purposes:
to send you personalized offers* (from us and/or our carefully selected partners);
to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
to conduct questionnaires concerning client satisfaction;
track analytics of traffic on the website and provide advertising.
As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.
With your consent we Process your Personal Data for the following purposes:
to send you newsletters and campaign offers (from us and/or our carefully selected partners);

for other purposes we have asked your consent for;
track analytics of traffic on the website and provide advertising.
We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 10 years accordingly with italian tax law.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
the link between purposes, context and nature of Personal Data is suitable for further Processing;
the further Processing would not harm your interests and there would be appropriate safeguard for Processing.
We will inform you of any further Processing and purposes.

WHO ELSE CAN ACCESS YOUR PERSONAL DATA
We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:
Our processing partners: Google (Analytics, AdWords, AdSense);
Our business partners: Google (Analytics, AdWords, AdSense);
Connected third parties: Google (Analytics, AdWords, AdSense)
We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

HOW WE SECURE YOUR DATA
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.
Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
If you have an account with us, note that you have to keep your username and password secret.

CHILDREN
We do not intend to collect or knowingly collect information from children. We do not target children with our services.

COOKIES AND OTHER TECHNOLOGIES WE USE
We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users' movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for the following purposes:
Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don't collect any personal information;
Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don't have to re-enter this information next time when commenting;
Analytics cookies – these cookies are used to track the use and performance of our website and services;
Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator's permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you'd like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

CONTACT INFORMATION
Please refer to Diego Carmenati or Customer Care support through your personal page after login.

CHANGES TO THIS PRIVACY POLICY
We reserve the right to make change to this Privacy Policy.
Last modification was made June the 1st, 2018.

TERMS & CONDITIONS

By visiting our Platforms or using any of our products or services, you agree and consent in full to our Terms & Conditions and Privacy Statement.

WHO MAY USE ASKLAWYER
No use of our products and services is permitted by those under the age of majority in their country of residence as well as no use is permitted by those under the age of 13 or by those in a state of judicial interdiction in all these hypotheses if not represented by a legal representative who is agreeing to our Terms on behalf of that person.

INTELLECTUAL PROPERTY OWNERSHIP & INFRANGIMENTS
By using any of our products or services you will exchange different kinds of information with our employees, agents, lawyers and team members, using multiple interfaces and consisting of texts, images, diagrams, etc. All material submitted for any reason to or through AskLawyer means yielded to the following conditions: you give AskLawyer and/or Diego Carmenati and/or Diego Carmenati Editore and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content throughout the world in any media.

PROFESSIONAL RELATIONSHIP
AskLawyer is a platform where trusted experts and lawyers can offer their services and any discussion, documental exchange, question, payment, etc. is processed by AskLawyer merely in behalf of the lawyer you choose. After your request for assistance is associated by our Staff to an expert or lawyer the relationship client-lawyer is intended only between you and the expert or lawyer assigned.

ALLOWED INFORMATION
Through our platform you can describe your problem and ask your question, uploading documents at any time or when requested by our expert or lawyer through login to your personal page using credentials sent you by email at the end of the asking process. Please note, we suggest to share only information strictly related to the issue, avoiding any comment or personal consideration and avoiding quote any brand or name or personal information not essential to the understanding of the case. We warm suggest you to include dates and, if possible, a Pdf scan copy of the quoted documents.

PAYMENT
Payment and any exchange of informations is processed using the highest security standards guaranteed by SSL Certificates. Our Staff will examine and assign your request to our expert or lawyer only after payment is successfully processed.

TIMING
Your request will be processed within 24 (twenty-four) hours from payment.

INDEMNIFICATION
You acknowledge that AskLawyer.eu and/or Diego Carmenati and/or Diego Carmenati Editore are not a law firm and that each response, given as accurately as possible, may or may not be strictly considered legal advice depending on the specific author as well as AskLawyer cannot be held responsible for the quality or accuracy of any information or legal services provided by lawyers you connect with through AskLawyer. In no event AskLawyer and/or Diego Carmenati and/or Diego Carmenati Editore will be held responsible for any damage or adverse consequences arising from the use of the site and you agree to indemnify AskLawyer and/or Diego Carmenati and/or Diego Carmenati Editore from all claims against them.

TERMINATION
In case of the non-application or the non-acceptance, even partial, by the client of our Terms & Conditions or Privacy Statement, AskLawyer and/or Diego Carmenati and/or Diego Carmenati Editore reserves in its sole discretion to terminate your license to use any product or services, and to block or prevent your access to and use of the platform. In any of these eventualities, client have no right to obtain a copy of any data, document or communications processed or stored on our platform and/or any corresponding indemnification.

SECURITY
Our platform is protected by SSL technology to ensure the maximum standards of protection as you verify in your browser by the web address starting with https://

PLEASE NOTE
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ASKLAWYER OR ANY OF ITS AFFILIATES, EXPERTS, LAWYERS, SUPPLIERS AND DISTRIBUTORS, OR ANY OF THEIR RESPECTIVE DIRECTORS, EMPLOYEES AND AGENTS, BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM THE OUTCOME OF ANY LEGAL MATTER, YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES, ANY CONDUCT OR CONTENT OF ANY THIRD PARTY RELATING TO THE SERVICES OR UNAUTHORIZED ACCESS, USE OR ALTERATION OF LEGAL INFORMATION.

MODIFICATIONS
AskLawyer and/or Diego Carmenati and/or Diego Carmenati Editore may revise these Terms from time to time. By using or continuing to use or access the Services after any revisions have come into effect, you agree to be bound by the revised Terms.

REFUND POLICY

Our products and services are refundable only in the event that the expert or the lawyer assigned has not completed the task in a satisfactory manner within 24 hours of the allocation and it is not possible, by assigning it to a new expert or lawyer, completing it in the next 24 hours. Control of the quality of service operated by our Staff can be requested through each client's personal page. Please note, your cooperation is very important to provide you the best product or service possible. For this reason no refund will be made if the customer does not respond or provide clarifications requested by our experts or lawyers within 24 hours of request.

CONTACT US

AskLawyer website, platform, mobile apps and any related domain including but not limited to AskLawyer.eu are owned and operated by Diego Carmenati Editore, registered at Italian Company Registry of Milan with number MI-1742560. You can contact us by letter at 20149 Milan, Italy, via Leon Battista Alberti 5 or e-Mail at customer.care[@]asklawyer.eu

 

AskLawyer
P: (+39) 02 9475 1454 Milan, Italy

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