PREMISES

These terms and conditions govern the use of AskLawyer's website, products and services. By visiting our Platforms or using any of our products or services, you agree and consent to our Terms & Conditions as well as your personal information being used and disclosed in the manner set out in this Privacy Statement.

PRIVACY STATEMENT

To assist you in the best possible way, when you use our Platforms, certain information is collected by us automatically such as your browser type and IP address, may be through the use of cookies or analytics services. We may collect personal data directly from you to provide our products or services when you use our Platforms, contact us by telephone, by email or in person. We may also collect personal information from third parties who you have authorized to provide your personal information to us. We will combine the information that we collect automatically from you with any other information that you collect directly from you or about you. We also collect and store certain personal information as set out below. You do not have to provide your personal information to us, but if you do not provide certain information, we will only be able to provide limited products and services to you. This Privacy Statement applies even if you requested any of our products or services via a third party.

USE OF DATA
We use the information provided in the following ways:
- To fulfill our agreement with you and/or dealing with your product or service request, or contacting you if there is a problem with your request; - To personalize the look and feel of our Platforms and our communications with you, so as to align with preferences you may have told us about or which we have inferred from your use of our Platforms, market research and, (where you have agreed to this) via social media and networks; - To answer any queries which you may send to us by email or other forms of communication, and we may keep a record of these contacts including call recordings (to the extent permitted by applicable law); - In order to conduct customer satisfaction surveys and improve the products and services we offer or create new products and services; - To meet our legal compliance obligations or for accounting or audit purposes, including the prevention of fraud for online payments and use of loyalty schemes; - To protect our property, rights, and interests as well as the property, rights, and interests of other persons; - For legal purposes, such as to respond to a valid legal subpoena or regulatory order; - For credit checking and credit scoring purposes; - For payment process via Visa/MasterCard gateways or bank transfer; - For crime prevention and detection.

SENSITIVE PERSONAL DATA
We do not generally collect information about sensitive personal data including data about an individual's health and religion and other categories of personal data which are closely protected but where we do to best assist you in your product or service request, we seek to minimize the collection and use of it and you agree that you have voluntarily provided that information to us and that you consent (on your behalf and on behalf of those you are asking our products or services for) for us to use that information to provide you with these products or services.

DATA CHECK, MODIFICATION OR DELETION
Accordingly with italian Privacy laws, you may ask any time to check which data is collected and/or stored regarding you or those you are legal representative and ask its modification or deletion by submitting specific request by letter or email at customer.care[@]asklawyer.eu including your ID card or passport copy. We'll take action asap.

TO WHOM WE DISCLOSE YOUR PERSONAL INFORMATION
We may disclose information about you to our employees, agents, third parties and/or lawyers in execution of the task entrusted to us with the purchase of our products and services, now or in the future. For operational reasons, we may also transfer personal information to service providers who help us manage our systems and processes, and to deliver our products or services to users. These may include, not limited to: banks and payment card verification providers, our data warehouse and customer relationship management centre.

RETENTION
We keep records for as long as required to assist you, and where we are required to by law or for records purposes. We also retain your information to make your future interactions with us convenient and to personalize the products, services and communications with you.

CONSENT
By choosing to provide us with your personal information you are consenting to its use in accordance with the principles outlined in this Privacy Statement. We and other members of our Team may contact you by any medium in order to provide you our products or services as well as information about additional offers, products, services or events that we believe may be of interest to you.

SECURITY
We take appropriate steps to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information. We invest significant resources to protect your personal information, from loss, misuse, unauthorized access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorized or unintended access that is beyond our control.

TERMS & CONDITIONS

By visiting our Platforms or using any of our products or services, you agree and consent in full to our Terms & Conditions and Privacy Statement.

WHO MAY USE ASKLAWYER
No use of our products and services is permitted by those under the age of majority in their country of residence as well as no use is permitted by those under the age of 13 or by those in a state of judicial interdiction in all these hypotheses if not represented by a legal representative who is agreeing to our Terms on behalf of that person.

INTELLECTUAL PROPERTY OWNERSHIP & INFRANGIMENTS
By using any of our products or services you will exchange different kinds of information with our employees, agents, lawyers and team members, using multiple interfaces and consisting of texts, images, diagrams, etc. All material submitted for any reason to or through AskLawyer means yielded to the following conditions: you give AskLawyer and/or Diego Carmenati and/or Diego Carmenati Editore and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content throughout the world in any media.

PROFESSIONAL RELATIONSHIP
AskLawyer is a platform where trusted experts and lawyers can offer their services and any discussion, documental exchange, question, payment, etc. is processed by AskLawyer merely in behalf of the lawyer you choose. After your request for assistance is associated by our Staff to an expert or lawyer the relationship client-lawyer is intended only between you and the expert or lawyer assigned.

ALLOWED INFORMATION
Through our platform you can describe your problem and ask your question, uploading documents at any time or when requested by our expert or lawyer through login to your personal page using credentials sent you by email at the end of the asking process. Please note, we suggest to share only information strictly related to the issue, avoiding any comment or personal consideration and avoiding quote any brand or name or personal information not essential to the understanding of the case. We warm suggest you to include dates and, if possible, a Pdf scan copy of the quoted documents.

PAYMENT
Payment and any exchange of informations is processed using the highest security standards guaranteed by SSL Certificates. Our Staff will examine and assign your request to our expert or lawyer only after payment is successfully processed.

TIMING
Your request will be processed within 24 (twenty-four) hours from payment.

INDEMNIFICATION
You acknowledge that AskLawyer.eu and/or Diego Carmenati and/or Diego Carmenati Editore are not a law firm and that each response, given as accurately as possible, may or may not be strictly considered legal advice depending on the specific author as well as AskLawyer cannot be held responsible for the quality or accuracy of any information or legal services provided by lawyers you connect with through AskLawyer. In no event AskLawyer and/or Diego Carmenati and/or Diego Carmenati Editore will be held responsible for any damage or adverse consequences arising from the use of the site and you agree to indemnify AskLawyer and/or Diego Carmenati and/or Diego Carmenati Editore from all claims against them.

TERMINATION
In case of the non-application or the non-acceptance, even partial, by the client of our Terms & Conditions or Privacy Statement, AskLawyer and/or Diego Carmenati and/or Diego Carmenati Editore reserves in its sole discretion to terminate your license to use any product or services, and to block or prevent your access to and use of the platform. In any of these eventualities, client have no right to obtain a copy of any data, document or communications processed or stored on our platform and/or any corresponding indemnification.

SECURITY
Our platform is protected by SSL technology to ensure the maximum standards of protection as you verify in your browser by the web address starting with https://

PLEASE NOTE
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ASKLAWYER OR ANY OF ITS AFFILIATES, EXPERTS, LAWYERS, SUPPLIERS AND DISTRIBUTORS, OR ANY OF THEIR RESPECTIVE DIRECTORS, EMPLOYEES AND AGENTS, BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM THE OUTCOME OF ANY LEGAL MATTER, YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES, ANY CONDUCT OR CONTENT OF ANY THIRD PARTY RELATING TO THE SERVICES OR UNAUTHORIZED ACCESS, USE OR ALTERATION OF LEGAL INFORMATION.

MODIFICATIONS
AskLawyer and/or Diego Carmenati and/or Diego Carmenati Editore may revise these Terms from time to time. By using or continuing to use or access the Services after any revisions have come into effect, you agree to be bound by the revised Terms.

REFUND POLICY

Our products and services are refundable only in the event that the expert or the lawyer assigned has not completed the task in a satisfactory manner within 24 hours of the allocation and it is not possible, by assigning it to a new expert or lawyer, completing it in the next 24 hours. Control of the quality of service operated by our Staff can be requested through each client's personal page. Please note, your cooperation is very important to provide you the best product or service possible. For this reason no refund will be made if the customer does not respond or provide clarifications requested by our experts or lawyers within 24 hours of request.

CONTACT US

AskLawyer website, platform, mobile apps and any related domain including but not limited to AskLawyer.eu are owned and operated by Diego Carmenati Editore, registered at Italian Company Registry of Milan with number MI-1742560. You can contact us by letter at 20149 Milan, Italy, via Leon Battista Alberti 5 or e-Mail at customer.care[@]asklawyer.eu

 

AskLawyer
P: (+39) 02 9475 1454 Milan, Italy

We assist you in:
Italy Spain France Germany United Kingdom United Arab Emirates Thailand China India Russian Federation

AskLawyer Copyright © 2016-2017 Terms and conditions of the legal advice service